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  • Where is my order?
    When your order is shipped, usually between one and four business days after the initial order was placed, you should receive an email detailing the tracking information on your shipment. If that message doesn't inform you on the whereabouts of your order, then either click the tracking number itself to be directed to the USPS website or "copy" the tracking number and then "paste" it into the appropriate dialoge box on the USPS website. If none of those options provide you with sufficient data, then please connect with us. For the USPS tracking page, click here. To connect with us, click here.
  • Kitty Kebab Assembly
    Place the main section of the Kitty Kebab (the part with the cardboard enclosed by two caps) vertically on the ground with the logo end facing down and the end with the four threaded insert holes facing up. Tip: Do this on a soft surface, like carpet, as opposed to wood or tile. The main section should stand on its own, unless you have some sweet shag carpeting; if this is the case, then you might need to lean it against something. Place one piece of the base on top of the main section, so the end of the main section with the four threaded insert holes facing up fits into the indentation on the base and the two holes on the base align with two of the threaded insert holes. First, drop one washer into the hole on the base. Second, place one of the socket screws through the hole in the washer/base and it should rest in the coinciding threaded insert on the main section. At this point, you just need use hand-power to twist the screw in, but leave it a little loose. Repeat this with the other hole/washer/screw. Repeat steps 2 and 3 with the other half of the base. With the 3/6" hex key in your dominant hand, use the other to support and align the two halves of the base where they meet in the middle. When the two halves of the base are flat and even, tighten the screws with the hex key in an "X" pattern: 1) Tighten any screw first; 2) Tighten the screw diagonally across on the other half; 3) Tighten the screw across on the other half (the first half should be fully secured at this point); 4) Tighten the final screw. Tip: If the two halves don't align properly, then loosen the screws a little and repeat this step. If this still isn't solving the issue, then remove all four screws and try switching the base pieces and/or rotating the main section a quarter turn before starting at Step 2 again.
  • What does FSC-Certified mean?
    FSC stands for the Forest Stewardship Council, whose slogan is "Forests For All Forever". Their vision is for the true value of forests to be recognized and fully incorporated into society worldwide. FSC is the leading catalyst and defining force for improved forest management and market transformation, shifting the global forest trend toward sustainable use, conservation, restoration, and respect for all. The FSC has two main standards for certification: Forest Management Certification: FSC forest management certification confirms that the forest is being managed in a way that preserves biological diversity and benefits the lives of local people and workers, while ensuring it sustains economic viability. Chain of Custody Certification: FSC chain of custody certification provides a credible assurance that products which are sold with an FSC claim originate from well-managed forests, controlled sources, or reclaimed materials. Eco Cat Co. is not FSC certified. When we use lumber and paper products, we make every effort to acquire them from FSC certified sources.
  • What does OEKO-TEX® STANDARD 100 Certified mean?
    The 50% to 100% recycled polyester yarn in our damask woven labels (found on most of our cat toys) is OEKO-TEX® STANDARD 100 Certified... but what does that mean? "If a textile article carries the STANDARD 100 label, you can be certain that [it] has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by... independent OEKO-TEX® partner institutes on the basis of [the] extensive OEKO-TEX® criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements. It is not easy for manufacturers and customers to keep an overview of the legal situation concerning harmful substances every day. [The] experts from the OEKO-TEX® institutes do this for you." To learn more, visit the STANDARD 100 by OEKO-TEX® webpage by clicking here.
  • What does GOTS Certified mean?
    Our 100% organic cotton thread is GOTS certified, but what does that mean? GOTS stands for The Global Organic Textile Standard and its certification entails: "Sustainable fashion, ethical clothing, fair production have many meanings. The Global Organic Textile Standard (GOTS) has a clearly defined set of criteria and is transparent. GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS certified final products may include fibre products, yarns, fabrics, clothes, home textiles, mattresses, personal hygiene products, as well as food contact textiles and more. Having one common standard means textile processors and manufacturers can export their fabrics and garments with one organic certification that is accepted in all major markets. This transparency also gives consumers the power to choose truly organic products sourced from green supply chains." To learn more about GOTS, click here.
  • How does one donate cardboard?
  • What are the benefits of donating cardboard?
    Does your company generate a lot of corrugated cardboard waste? We know you already recycle it (...right?!), but why not add another step to the closed loop? Potential benefits of donating to us include: Tax Deductions You might be able to write the transaction off as a tax deduction (we suggest checking with your accountant on this first). Marketing Opportunities You scratch our back and we'll scratch yours! If you provide us with cardboard, then we won't hesitate to make it known on our marketing channels (e.g. our blog and social media accounts). Also, we will feature you on our Partners page, which not only highlights your contribution, but provides a links to your company's website and social media channels. Reaching Sustainability Goals: A partnership with Eco Cat Co. is a great notch in your organization's green belt. Not only is donating carboard to an eco-friendly cat product company a unique opportunity, but it is extrmemly easy, as well! Interested? Connect with us!
  • Do you guys do wholesale?
    Yes! Please connect with us if you have any questions about pricing, MOQs (they are low!), etc.
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