FAQ  

Where is my order?


When your order is shipped, usually between one and four business days after the initial order was placed, you should receive an email detailing the tracking information on your shipment. If that message doesn't inform you on the whereabouts of your order, then either click the tracking number itself to be directed to the USPS website or "copy" the tracking number and then "paste" it into the appropriate dialoge box on the USPS website. If none of those options provide you with sufficient data, then please connect with us. For the USPS tracking page, click here. To connect with us, click here.




What are the benefits of donating cardboard?


Does your company generate a lot of corrugated cardboard waste? We know you already recycle it (...right?!), but why not add another step to the closed loop? Potential benefits of donating to us include: Tax Deductions You might be able to write the transaction off as a tax deduction (we suggest checking with your accountant on this first). Marketing Opportunities You scratch our back and we'll scratch yours! If you provide us with cardboard, then we won't hesitate to make it known on our marketing channels (e.g. our blog and social media accounts). Also, we will feature you on our Partners page, which not only highlights your contribution, but provides a links to your company's website and social media channels. Reaching Sustainability Goals: A partnership with Eco Cat Co. is a great notch in your organization's green belt. Not only is donating carboard to an eco-friendly cat product company a unique opportunity, but it is extrmemly easy, as well! Interested? Connect with us!




Do you guys do wholesale?


Yes and no. Currently, we do direct wholesale on the cat toys, but not our scratching posts; however, we are offering dropshipping on the scratchers (and the toys, too). Note: Due to our goal to eliminate packaging (at least as much as possible), our products are more suited for ecommerce than brick and mortar. This is espcially the case with the toys, because they currently cannot be displayed very well in person (e.g. hung). We are working on point-of-sale solutions for the toys and we will update this page when something comes to fruition. Regardless, feel free to connect with us if you have any questions about wholesale pricing and/or quantities and dropshipping.




What does OEKO-TEX® STANDARD 100 Certified mean?


The 50% to 100% recycled polyester yarn in our damask woven labels (found on most of our cat toys) is OEKO-TEX® STANDARD 100 Certified... but what does that mean? "If a textile article carries the STANDARD 100 label, you can be certain that [it] has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by... independent OEKO-TEX® partner institutes on the basis of [the] extensive OEKO-TEX® criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements. It is not easy for manufacturers and customers to keep an overview of the legal situation concerning harmful substances every day. [The] experts from the OEKO-TEX® institutes do this for you." To learn more, visit the STANDARD 100 by OEKO-TEX® webpage by clicking here.




What does GOTS certified mean?


Our 100% organic cotton thread is GOTS certified, but what does that mean? GOTS stands for The Global Organic Textile Standard and its certification entails: "Sustainable fashion, ethical clothing, fair production have many meanings. The Global Organic Textile Standard (GOTS) has a clearly defined set of criteria and is transparent. GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS certified final products may include fibre products, yarns, fabrics, clothes, home textiles, mattresses, personal hygiene products, as well as food contact textiles and more. Having one common standard means textile processors and manufacturers can export their fabrics and garments with one organic certification that is accepted in all major markets. This transparency also gives consumers the power to choose truly organic products sourced from green supply chains." To learn more about GOTS, click here.




How does one donate cardboard?


...




Why are your products a little more expensive?


For two main reasons: 1. Eco Cat Co. products are all made in the USA, whereas most others are made in countries like China. Minimium wage in Washington state, where we are based, is $14.49/hour (2022) and, in China, minimum wage ranges from $1.53/hour to $3.02/hour (2018), depending on province. 2. For the most part, eco-friendly raw materials cost more than their eco-destructive counterparts and they are a little more challenging to get ahold of. As a rough example, if an average consumer were to want a yard of cotton fabric, they would simply have to go to one of +850 JoAnn fabric stores across the US a pick from hundreds of options priced between $5.00 and $8.00 per yard; however, if that same consumer wants a yard of organic cotton, they would have to search it out online, pick from a small selection of options, and pay over $20.00 for the same amount of fabric.